Privacy Policy

1. Introduction

Fixed in Minutes LLC ("Fixed in Minutes," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website at https://fixinmin.com or any of our services.

By using our Services, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use our Services.

2. Information We Collect

2.1 Information You Provide Directly

• Full name and contact information (phone number, email address)
• Vehicle information (year, make, model, VIN)
• Service address and location
• Description of vehicle issues and service requests
• Payment information (processed securely; we do not store full card numbers)
• Electronic signatures on service documents
• Photos of credit cards and ID documents (for card payment verification only)

2.2 Information Collected Automatically

• IP address at the time of form submission or document signing
• Device fingerprint (browser type, operating system, screen resolution, timezone)
• GPS location coordinates (collected at signature time with your permission)
• Usage data (pages visited, time spent, clicks) via analytics
• Cookies and similar tracking technologies

2.3 Information from Third Parties

• Address verification data from Google Maps Places API
• SMS delivery status from Twilio

3. How We Use Your Information

We use the information we collect to:

• Schedule and perform automotive repair services
• Send service confirmations, appointment reminders, and status updates via SMS and email
• Generate service documents, invoices, and receipts
• Verify the authenticity of electronic signatures using digital proof data
• Process payments and prevent fraud
• Communicate with you about your service requests
• Improve our services and website
• Comply with legal obligations
• Send promotional offers (only if you have opted in)

4. SMS Communications

When you provide your mobile phone number and consent to SMS communications, we may send you automated text messages related to your service. These include appointment confirmations, technician assignment notifications, job status updates, receipt delivery, and signature requests.

You can opt out at any time by replying STOP to any text message. After opting out, you will receive one final confirmation message. For assistance, reply HELP or contact us at (470) 261-5503.

Message and data rates may apply. Message frequency varies. Consent to SMS is not required to purchase services.

5. Digital Signature Data

When you sign documents through our platform, we collect and store the following as part of the digital signature certificate:

• Timestamp of signature (Eastern Time)
• IP address of the signing device
• Device fingerprint (browser, OS, screen, timezone, platform)
• GPS coordinates (if location permission is granted)
• The signature image itself

This data is retained as part of the permanent service record and may be used to verify the authenticity of signed documents in the event of a dispute.

6. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Our technicians — to perform the requested service
• Twilio — to send SMS notifications (subject to Twilio's Privacy Policy)
• Resend — to send email notifications (subject to Resend's Privacy Policy)
• Google Maps — for address autocomplete and navigation
• Manus (hosting platform) — for infrastructure and storage
• Law enforcement or legal authorities — when required by law or to protect our rights

7. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Service records, signed documents, and digital proof data are retained for a minimum of 7 years for warranty and legal purposes.

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (HTTPS), secure cloud storage, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Cookies and Tracking

Our website uses cookies and similar technologies to improve your browsing experience, analyze site traffic, and understand where our visitors come from. You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of certain features on our website.

10. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal retention requirements)
• Opt out of SMS communications at any time by replying STOP
• Opt out of email marketing by clicking the unsubscribe link in any marketing email

To exercise any of these rights, contact us at [email protected] or (470) 261-5503.

11. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete such information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last updated" date at the top of this page. Your continued use of our Services after any changes constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: